With Maryland’s positivity rates for COVID thankfully dropping again, I want to take this moment to commend all the many Y associates who are in front line operations and responsible for the safety of the thousands of children and adults who are engaged with the Y every day. You all are doing an amazing job of keeping people safe while also assuring that the Y also remains a happy and welcoming experience for all. While masks and social distancing can indeed create some unique challenges in delivering the full Y experience, the Y’s associates have indeed figured it out.
We've conducted many surveys of late and every day we also carefully read the daily comments on Listen 360, our online customer service and net promoter score tool. Overwhelmingly, we hear about what a great job is being done to keep our members, participants, and associates safe as well. Yet, we also continue to hear about the genuine friendliness of Y associates, which makes people continue to feel comfortable and welcomed at the Y.
Exhibit A from Listen 360:
"My family and I love coming to the Y! Everyone is so friendly and I very much appreciate all the attention to the Covid protocols. The Y has been a godsend during this time. It's keeping us active, happy and safe when we need it most!!!! THANK YOU!! ☺
- Sarah G, Parkville Y member
I add my thanks to Sarah's. Y associates are doing an amazing job of both managing and assuring the safety of all and at the same time always remembering why people come to the Y and participate in Y programs in the first place: for community, friendship, safety (in every way), learning and growth.
All the best,
John
John K. Hoey
President & CEO
The Y in Central Maryland